Shipping Policy

Welcome to SoleNeat! We strive to offer you the best shipping options, no matter where you live in the United States.

To keep our prices low and offer 100% Free Shipping on all orders, we work directly with global manufacturers and suppliers. Here is everything you need to know about how we ship your orders.

1. Shipping Cost

• Standard Shipping: FREE on all US orders (No minimum purchase required).

2. Processing & Delivery Times

Because we ship directly from our production facilities, delivery is split into two parts:

• Processing Time: 1 – 3 business days (Order verification, quality check, and packaging)

• Estimated Shipping Time: 7 – 15 business days (Delivery to your address in the United States)

Total Estimated Delivery Time: 8 – 18 business days

Please note: During peak holiday seasons or high-volume sales, delivery times may be slightly extended.

3. Order Tracking

Once your order is processed and shipped, you will receive a confirmation email containing your tracking number and a link to track your package in real-time.

• If you haven’t received a tracking number within 5 business days, please check your spam folder or contact us.

4. Separate Packages

If you order multiple items, they may be shipped separately from different supplier warehouses to ensure the fastest delivery possible. Do not worry if one item arrives before another—the rest of your order is on its way!

5. Correct Address Disclaimer

It is the buyer's responsibility to make sure that the shipping address entered is correct.

• We do our best to speed up processing and shipping times, so there is a very small window to cancel or change your order details.

• If you need to change your shipping address, please contact us immediately after placing the order. Once a package has shipped, we cannot update the address.

6. Lost, Stolen, or Delayed Packages

SoleNeat is not responsible for lost or stolen packages that are confirmed as delivered by the carrier.

• If your tracking information states that your package was delivered to your address and you have not received it, please check with family members, neighbors, or contact your local post office.

• If your tracking status has not updated for more than 10 business days, please reach out to our support team so we can investigate.

7. Questions & Contact Information

Have questions about your order or shipping times? We’re here to help!

• Email: info@soleneat.com

• Response Time: We aim to reply to all inquiries within 24 hours (Monday – Friday).